Guests With Disabilities
Stadium Policy Information for Guests with Disabilities
GENERAL SEATING INFORMATION
Platforms designed to accommodate guests using wheelchairs are located throughout Nissan Stadium.
Click here to see a map of all seating sections with platform areas designed to accommodate guests with disabilities.
Single game tickets for seating in the platform areas are available to persons with disabilities on the same basis as all other single game tickets:
• First-come, first-served
• Up to three (3) companion tickets for every one (1) accessible ticket
Ticket prices for seating for guests with disabilities are the same as ticket prices for other comparable seating in the same area or section. Nissan Stadium will make every reasonable effort to accommodate the seating request of each guest with disabilities.
Please note, ownership of a Personal Seat License (PSL) is required as a prerequisite for the purchase of a season ticket for Titans home games.
SEATING FOR GUESTS WITH TEMPORARY DISABILITIES
If you are a Titans Season Ticket Member requiring temporary platform seating, please contact Season Ticket Services at 615.565.4200 option 1, or visit the ticket windows outside of Section 108 on gameday for more information.
To buy single game tickets for seating designed for guests with disabilities or to check on availability of tickets for a particular game, call Ticketmaster at 1.800.745.3000 or visit ticketmaster.com.
To purchase a Titans PSL on a platform, please call the Titans Ticket Office at 615.565.4200, option 2.
Nissan Stadium has a limited number of wheelchairs available for use during events. These can be obtained at the Fan Accommodations Booth in the South End Zone behind Section 123. You will be required to deposit your driver’s license in order to use a wheelchair.
Assistive Animals are permitted inside Nissan Stadium. Event staff will provide suitable space for assistive animals upon request. It may not always be possible for assistive animals to stay in seating areas, but every reasonable effort will be made to accommodate special needs. We urge patrons with assistive animals to contact the Nissan Stadium Management Office at 615.565.4300 in advance of the event so that arrangements can be made when it is essential for an owner to have assistance from his or her animal while seated.
Stadium signage identifying restrooms, offices and other areas is shown both in conventional lettering and numbering for sighted persons and in Braille for individuals with visual impairments, all at appropriate height.
Auxiliary boards are visible in-stadium from all seating areas at the end of the digital ribbon board.
STADIUM ACCESS: ENTRANCE GATES, CONCOURSE, RAMPS AND ELEVATORS
All main entrance gates are readily accessible using wheeled equipment. Club and Suite entrances are also easily accessible. Nissan Stadium was designed and built to be barrier free and to meet applicable standards for ramps, concourses and conveyances relating to width and incline. All concourses and ramps comply with applicable law.
Below are the locations of elevators for guests with disabilities:
• East Stadium Club – access to Sections 202-222
• West Stadium Club – access to Sections 225-245
• Southeast Express Elevator – access to Sections 303-321
• Southwest Express Elevators – access to Sections 326-344
Please note, guests with disabilities that do not have a Suite or Club seat ticket, but wish to use the Stadium Club Elevators for Titans games, must obtain a special elevator pass from the Titans Ticket Office by calling 615.565.4200, option 1.
Click here to view the full stadium map showing all elevator locations.
Bag Policy: To provide a safer environment for the public and significantly expedite fan entry into Nissan Stadium, the Tennessee Titans enacted a league-wide NFL policy that limits the size and type of bags that may be brought into the stadium, regardless of the type of event.
Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, binocular cases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, umbrellas, computer bags and camera bags or any bag larger than the permissible size.
An exception will be made for medically necessary items after proper inspection. Guests with medical items must enter through designated entry points at Gate 1, Gate 5 or Gate 7.
Click here to see a diagram of permissible and non-permissible items for stadium entry.
Nissan Stadium has 114 accessible parking spaces. All campus parking lots require a Titans-issued season parking pass – no exceptions. Important: For accessible parking on Titans gamedays, you must display your Titans-issued disability parking pass, along with your disability placard or license plate. Both must be visible when entering the lot. For all non-Titans events, accessible parking spaces are first come, first served. (Prices and availability vary by event.)
Click here to view the stadium’s parking map.
SHUTTLE AND RIDE SHARE
The Titans have teamed with InShuttle to provide a comprehensive park-and-ride system on Titans game days. Buses begin loading 90 minutes before kickoff and continue to run until 15 minutes after kickoff. Accessible buses are available to transport guests with disabilities. Round trip tickets for all riders are $10 (children 5 & under free). Buses run approximately 90 minutes after the game ends. Contact InShuttle at 615.255.3519 for full details or visit www.inshuttle.com.
For Uber, Lyft and taxis, the event day drop-off zone is located off Shelby St. from I-24. Turn onto South 2nd St. and proceed to Davidson/South 1st St. The drop-off location is on South 1st St. by Stadium Lot T.
The Nissan Stadium ticket windows, concessions services, ATMs, water fountains, merchandise booths, admission gates, restrooms, aisles, elevators, conveyances and ramps were all specifically designed and built to accommodate guests with disabilities. Every service area, booth and assistance window can be reached with ease by guests in wheelchairs.
If you need assistance with anything during your visit to Nissan Stadium, we suggest the following:
• Speak to a uniformed event staff person. Event staff wear distinctive colored shirts (bright yellow or light blue) with markings identifying them as staff and are trained to assist you or direct you to someone who can.
• Ask a uniformed police officer to direct you to a stadium event staff person.
• Visit one of the Fan Services booths. Fan Services Representatives are staffed throughout the stadium in red polo shirts and jackets.
• Text your issue and seating location to 69050 and a uniformed event staff person will be deployed to your seating area to assist. The text should be formatted as follows: FANHELP ISSUE AND LOCATION. Standard rates apply.
• Call the Fan Assistance Hotline at 615.565.4494.